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Get Help From Staff

Our team is available to help. We prioritize safety issues — all reports reviewed immediately.

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Email Support

support@rubrhythm.com

Response within 2–6 hours

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Safety Emergency

safety@rubrhythm.com

Immediate response · 24/7

What Can We Help With?

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Technical Support

Normal

Site issues, bugs, navigation problems

⏱ ~2–4 hours

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Safety & Security

High Priority

Reports, suspicious accounts, policy violations

⏱ ~30 minutes

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Account Support

High Priority

Verification, profile issues, login problems

⏱ ~1–2 hours

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Credits & Billing

Normal

Credit purchases, payments, refunds

⏱ ~4–6 hours

Frequently Asked Questions

How do I get my account verified?

Go to your Account → Verification. Upload a clear face photo and a selfie holding a paper with "RubRhythm" and today's date. Review takes 1–3 business days. Cost: 50 credits.

I forgot my password. How do I recover it?

Use the "Forgot password?" link on the login page. Keep your credentials private and never share them.

How do I report a suspicious user?

Use the Report button on the user's profile, or email safety@rubrhythm.com. We take all reports seriously and investigate within 30 minutes for safety issues.

Can I get a refund on credits?

Unused credits may be refunded within 30 days of purchase. Used credits (spent on Bump Up, Highlight, Verification, etc.) are non-refundable. Contact billing@rubrhythm.com.